Privacy Policy

1. Introduction

Welcome to cl77. This Privacy Policy describes how cl77 ("we", "us", or "our") collects, uses, stores, and protects the personal information of users ("you" or "your") who access or register on the cl77 platform at https://cl77.ws. We are committed to protecting your privacy and handling your data in a transparent, responsible, and secure manner.

By accessing and using our platform — including cricket betting, live casino games, slots, crash games, fish games, cockfighting, and mermaid fishing — you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

This policy applies to all players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions. We recognise and respect your right to privacy and are dedicated to maintaining the highest standards of data protection for our entire player base.

2. Information We Collect

When you register for an account, use our services, or interact with our platform in any way, we may collect the following categories of personal information:

• Identity Information: Full name, date of birth, national ID number or passport details, and a profile photograph where required for KYC verification.
• Contact Information: Email address, mobile phone number, and the general region or city within Bangladesh where you reside (e.g. Dhaka, Chittagong, Sylhet).
• Financial Information: Payment method details such as bKash mobile numbers, Nagad account identifiers, Rocket wallet information, Upay details, or bank account information for Dutch-Bangla Bank, City Bank, BRAC Bank, or other accepted banking partners. We do not store full card numbers for Visa or Mastercard transactions.
• Technical Information: IP address, device type, operating system, browser type and version, session duration, pages visited, game activity logs, and referral source.
• Behavioural Information: Betting history, deposit and withdrawal patterns, game preferences, bonus usage, and responsible gaming self-assessment data where applicable.

We collect this information directly from you when you register, make transactions, or contact our support team, as well as automatically through cookies and analytics tools when you browse our platform.

3. How We Use Your Information

cl77 uses the personal data we collect exclusively for legitimate purposes that are necessary to operate our platform and serve our players fairly and securely. Specifically, we use your information to:

• Account Management: Create and maintain your cl77 player account, verify your identity through KYC processes, and manage your account security settings.
• Transaction Processing: Process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods quickly and accurately.
• Platform Improvement: Analyse usage patterns, player behaviour, and technical performance data to continually improve the cl77 gaming experience, game selection, and platform reliability.
• Responsible Gaming: Monitor betting behaviour to identify signs of problem gambling and proactively offer support, self-exclusion tools, or deposit limits in line with our responsible gaming commitments.
• Customer Support: Respond to your queries, complaints, and requests efficiently, and maintain records of support interactions to improve our service quality.
• Marketing Communications: Send you relevant promotions, bonus offers, and platform updates — but only with your consent, and only to the contact details you have provided. You may withdraw consent at any time.

4. Sharing of Your Information

cl77 does not sell, trade, or rent your personal data to any third party. We will only share your information in the following strictly limited circumstances:

• Service Providers: Trusted third-party service providers who assist us in operating the platform — such as payment processors, KYC verification partners, and hosting providers — under strict data protection agreements that prohibit them from using your data for any other purpose.
• Legal Obligations: Where we are required by applicable law, court order, or regulatory authority to disclose certain information, we will comply only to the extent strictly necessary and will notify you where legally permitted to do so.
• Fraud Prevention and Security: We may share data with fraud prevention agencies, payment security networks, or regulatory bodies if we detect or suspect fraudulent activity, money laundering, or other illegal conduct involving your account.

In all cases, we ensure that any third party receiving your data is bound by appropriate confidentiality and data protection obligations consistent with this Privacy Policy.

5. Payment Data and Financial Privacy

All financial transactions on cl77 are processed through secure, trusted payment gateways. We work with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These partners operate under their own regulatory frameworks and privacy policies, which we encourage you to review independently.

cl77 does not store complete payment card numbers. Partial payment identifiers (such as the last four digits of a mobile wallet number) may be retained for transaction verification, dispute resolution, and audit purposes only. All financial data is encrypted at rest and in transit using current industry standards.

6. Cookies and Tracking Technologies

cl77 uses cookies and similar tracking technologies to deliver a better and more personalised experience. These technologies help us remember your session, maintain your login state, and understand how players interact with different parts of the platform. We use the following types of cookies:

• Essential Cookies: Required for the platform to function correctly. These include session management cookies, security tokens, and login state cookies. These cannot be disabled without affecting your ability to use the site.
• Analytics Cookies: Help us understand which pages, games, and features are most popular among our Bangladesh players, so we can prioritise improvements. These cookies collect anonymised, aggregated data only.
• Preference Cookies: Remember your language setting, display preferences, and other personalisation choices so you do not need to reset them on every visit.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on cl77. For more information on managing cookies in your specific browser, consult your browser's help documentation.

7. Data Retention

cl77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, accounting, or reporting obligations. In practice, this means:

Active player account data is retained for the lifetime of your account and for a minimum period of five years after account closure, in compliance with applicable anti-money laundering and financial record-keeping regulations. Transactional data may be retained for up to seven years for audit and compliance purposes. If you request deletion of your account, we will remove or anonymise your personal data within 30 days, subject to any legal obligations requiring us to retain certain records longer.

8. Your Rights

As a cl77 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] and we will respond within 48 hours Bangladesh Standard Time:

• Right of Access: You may request a copy of all personal data we hold about you, including your account details, transaction history, and any records of support interactions.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to Erasure: You may request deletion of your personal data, subject to our legal obligations to retain certain financial and compliance records as described in Section 7.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your data while a dispute or query is being resolved.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of promotional emails at any time by contacting our support team.

We will always verify your identity before processing any data access, correction, or deletion request to ensure that your personal information is protected from unauthorised access.

9. Security Measures

cl77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes SSL encryption across all pages and transactions, secure password hashing, two-factor authentication options for player accounts, regular security audits, and strict internal access controls that limit employee access to personal data on a need-to-know basis.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights or interests, we will notify you promptly and take all necessary remedial action. We encourage all cl77 players to use strong, unique passwords and to contact our support team immediately if they suspect any unauthorised activity on their account.

10. Third-Party Links

The cl77 platform may from time to time display content or references that relate to third-party services, such as payment providers or game software studios. Please be aware that cl77 has no control over the privacy practices or content of any third-party websites or services. We encourage you to review the privacy policies of any third-party services you choose to interact with. cl77 accepts no responsibility or liability for the privacy practices of any external party.

11. Children's Privacy

cl77 is strictly an adult platform. Our services are intended exclusively for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a person under 21 has provided us with personal information, we will immediately suspend that account, delete the data in question, and take all necessary steps to prevent further access. If you are a parent or guardian and believe your child has registered on cl77, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

cl77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active players by email or via a prominent notice on the platform.

Your continued use of cl77 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how cl77 handles your personal data, please reach out to our dedicated support team. We are available 24/7 and aim to respond to all privacy-related queries within 48 hours Bangladesh Standard Time (BST, UTC+6).

Email: [email protected] (plain text — not a clickable link). All communications are handled confidentially and in accordance with this Privacy Policy.